Frequently Asked Questions
Are Online Returns Free?
Absolutely! We understand buying prior to trying something on can be a hesitation; thats why we offer Free
Returns on all USA orders!
PLEASE NOTE: Original shipping fees are not eligible for refunds or reimbursements.
Do my boots come with a warranty?
Yes. For complete warranty information, click here
Can I return my boots without a Return Authorization Number (RMA)?
No. For security reasons, returns without a Return Authorization Number will be refused and returned to the sender. To request a Return Authorization Number, click here
How do I get a Return Authorization number to return my Rocky boots?
To request a Return Authorization your product must be within warranty and have proof of purchase. If your purchase originated through an authorized Rocky Brands Dealer, you must return your product to the place of purchase. If you purchased through one of our websites please use our online RMA Request form. To request a Return Authorization Number, click here
Is it safe to use my credit card on your website?
All Rocky Brand sites are backed with sophisticated technologies that allow your personal and credit card information to flow through our site in a secure and protected method. Additionally, we have processes in place that block and shut down fraud orders.
Is it safe to use my debit card online?
Yes. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
Does Rocky Brands charge sales tax?
We value our customers at Rocky Brands and we make every effort to calculate sales taxes on your internet purchases correctly. Your purchase is not exempt merely because it is made over the Internet or by other remote means. We calculate and collect sales taxes, based upon rates obtained from our third party sales tax rate provider, and applicable to your purchases ship-to address; in states which we have a physical presence. If you feel that we have calculated the sales taxes on your order incorrectly, please contact our customer service department so that we may bill you accordingly.
Should I receive an order confirmation email after my order has been placed?
Yes, you should. If you do not receive a confirmation in your email inbox please check your “Junk, Spam or Deleted” Folder. Please check these folders, prior to contacting our Customer Service Department.
How long do waterproof boots remain waterproof?
Gore-Tex booty liners are against leakage for 1 year. All other waterproof construction is guaranteed to be leak proof for 6 months from the date of purchase. After this time, it is recommended that you apply an additional layer of Silicone Water Proofing spray about every 6 months.
Can Rocky repair my boots?
No. Rocky Brands no longer offers resoling or any other repairs on our products. If your boots are within out 1 year manufacturing and material defect warranty, please see the returns/warranty section of our frequently asked questions.
How do I care for my boots?
Avoid extreme temperatures:
• Footwear should be allowed to dry naturally before they are stored and should not be stored near any heat
source.
• Footwear should be stored at temperatures not exceeding 86 degrees F. and in normal humidity (below
70%)
Product Care:
• Cordura Boots: Use a soft brush to remove dirt and cleaned with mild soap and warm water. When dry, apply a
coat of water repellant. This will help to maintain the color and camo pattern.
• Leather Boots: Use a soft brush to remove dirt; polish may be applied to cover scuffs. Use a good leather
conditioner or a very light coat of oil to keep your leather from drying and cracking.
• Duty Shoes and Boots: Use black paste polish and a good leather conditioner about 3 times a year.
• Suede Shoes and Boots: First remove the dirt with the help of small suede brush. Apply some suede protector
and clean it with a specialized cleaner.
• Patent Leather Shoes and Boots: Clean it with a soft, damp cloth using diluted detergent. Add petroleum
jelly to give it a shine. In the end buff it properly to remove the excess petroleum jelly.
• Hand Sewn Shoes and Boots: Remove loose dirt with a soft brush. Use a paste polish to cover scuffs. Apply a
water repellant spray and a good leather conditioner about two times a year.
• Insoles and Footbeds: Remove foot beds from footwear after use. This allows perspiration to evaporate.
How do I locate a Rocky Brands retailer near me?
Please visit our dealer locator by clicking here.
Does Rocky Brands Sell to Foreign Governments?
Yes, Rocky Brands does sell boots to Foreign Governments. Rocky can work directly with or through authorized in-country representatives to provide quality service and footwear, globally. For more information on Foreign Military Sales (FMS) Programs, or other international government inquiries, please contact the FMS Program.
What outer packaging does Rocky use?
The outer packaging we use to ship your order depends on whether it’s 1, 2 or more units as well as the shipping method. Often, orders with 1-2 units will ship in clear shrink wrap. While some order will ship in a more traditional brown cardboard box.
Will Rocky match the price of a product I found at another online retailer or in store?
No. We are not able to price match via our website or in our company owned retail stores. Sometimes if a price is too good to be true it may very well not be. To be sure you are buying the genuine article, shop securely on this website or via one of our authorized resellers who can be located here.
